NSW Ambulance medical stores are currently processed and delivered through HealthShare at Westmead (Dock 9). Dock 9 will cease operations on Friday 24 November 2023. The delivery of stores will transition to the OneLink warehouse from Monday 27 November 2023. 

Why are these changes occurring?
As part of the Westmead Hospital Redevelopment plans, HealthShare Westmead warehouse must close so the building can be handed over to Health Infrastructure for redevelopment. HealthShare NSW is using the required change as an opportunity to establish a whole of NSW Health medical consumable warehouse service with OneLink.

Ordering process
The ordering process will not change. Stations will continue to submit their stores orders to NSW Ambulance Finance who will process them. 

It is important to note, that some consumables have updated suppliers and HIMF numbers. Staff are encouraged to always order from the live stores catalogue. Do not save the catalogue locally to ensure you are ordering from the current stock lists. 

Metropolitan and Regional Ambulance Stations may now receive a weekly delivery of general stores. Stations should refer to the cut-off times below. 

Product suppliers
Clinical Systems has engaged in active consultation with HealthShare NSW to review consumables that will transition from their current supplier. All consumables that are changing brands have been assessed and where changes to clinical practice are identified further communication will be released. 

HealthShare NSW will continue to deliver the current brands until stocks have been exhausted. At this time, those brands that are changing will transition. Stations are not required to perform any action during this process. 

Delivery of general stores
The OneLink warehouse will assume the role of picking, packing and delivering of consumables to NSW Ambulance. The OneLink delivery schedule is as follows: 

Please take note of the cut off time so your order can be included in the next available delivery run. If the cut off is missed, the order will be dispatched the following week.

Delivery of medications
The OneLink warehouse will co-ordinate the picking, packing and delivering of medications to NSW Ambulance. The OneLink delivery schedule is as follows: 

Please take note of the cut off time so your order can be included in the next available delivery run. If the cut off is missed, the order will be dispatched the following week.

Mail and Medical Equipment

Metropolitan stations should note, with Dock 9 closing, the mail and medical equipment runs will no longer be connected with stores deliveries. Stores deliveries will be made by TOLL and the drivers will have access to the stations to deliver stock in the same manner as Dock 9 currently. This will however be a stock delivery and pickup of OneLink tote returns only.  

For regional stations, there will be no change to your dispatch process as stock is currently being delivered by TOLL. 

Metro medical equipment servicing/repairs and replacements  

Stations will need to arrange a point-to-point courier from their location to Medical Equipment Management Unit (MEMU) Team.

Mail delivery
NSW Ambulance and Healthshare are reviewing delivery of mail to metropolitan stations. Further information will be provided. 

Support and escalation

Please contact 1300 883 965 option 2, or log a ticket via SARA  using the "I have an enquiry" button, to change, follow up, or cancel an order or delivery. 

When logging a ticket through SARA the following forms are to be used (refer to attached SARA guide):

The HealthShare team are available Monday to Friday from 7am to 5pm. All stations will need the system requisition number as part of the above process. Requisition numbers can be obtained from here. 

For an urgent order, please reach out to your local accounts team for action. Note, there will be additional charges in connection with processing and dispatch of urgent orders, so we ask these be avoided as much as possible. Staff will no longer be able to collect orders in person. All urgent orders will be processed and delivered to stations by courier.

If you have any questions please contact Ambulance-Clinical-Systems@health.nsw.gov.au.